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FAQs

Can I return my order?

Products from the online shop that have not been personalized can be returned within 14 days. The refund will be made via the chosen payment method. The refund is free.

Personalized and individual products were made especially for you, for which reason we can no longer resell them. These products are excluded from exchange/exchange and refund.

When is it an individual or personalized product?

You can have our products personalized with initials in the online shop. 

But a new, individually manufactured product is also possible. These products are excluded from exchange/exchange and refund.

Can I display the signs outside?

The signs can be placed outdoors. However, we recommend that you do not leave the signs outside in bad weather (rain, thunderstorms, etc.). We do not guarantee the subsequent integrity of the signs.

Can you also hang the signs?

You are welcome to create cutouts for the signs. Delivery will then be delayed by a few days because we produce these signs separately. Please also note the additional costs. 

What can I do if I don't like the personalized product?

Personalized products are excluded from exchange/exchange and refund. However, if you do not like the personalized product, please contact us. We always strive to find a good solution for everyone involved. 

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